Service Bulletins

03/10/13
Habit Inputs Not Updating Progress Displays Correctly
This display only issue appears to be related to the Daylights Savings Time shortened day causing Day habits appearing to not to record input and Week/Month habits to not update the progress bar colors correctly. This is a temporary display only issue and your inputs are being logged for the correct date/time (you can verify by looking at any of the reports). Investigation into the issue shows that it clears up after the shortened day so please let us know if this problem continues into Monday. We apologize for the confusion and hassle and will issue a permanent fix for this issue in the near future.
Thank you.



Helpful Tips

Habit Tracking
  • Use the (i) button
    Please check out the in-app help/info feature if you have questions on how to use the app. Click on the (i) or select Help in the menu. Once there, you can use the search icon to search for your question.
  • Reboot the app
    Many issues can be corrected by re-launching the app from a complete close. (see process below)
  • View the tour
    Most of our apps have a helpful tour that can be found in the help/info section. This is great for learning to use the app.
  • Contact support
    If you have questions, comment or suggestions feel free to contact us (see below). We love to hear from our users. User feedback helps us make better apps! Please allow 1-2 business days for a reply.

Workaround Procedures
  • Reboot or relaunch app
    Many issues can be corrected by re-launching the app from a complete close. This also works as a workaround for many issues until a fix is released.
    1. If the app is running, please close it.
    2. Double-click the Home button on your device to bring up the running apps in the bottom row. If the app is still there, please close it.
    3. Scroll to the app icon & close it.
    4. Relaunch the app.

Reporting Issues

If you run into an issue using our apps that the support info didn't address, please email us.
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